Refund Policy
At MPP GLOBAL, we are passionate about an environment that focuses on you, our customers. In fact, customer satisfaction comes above everything else in our entire business operation. We strive to deliver an excellent level of service for each product that we offer, and we are immensely proud of the reputation we have built for doing so.
We would be incredibly grateful if you give us the chance to help you with the issues you might be experiencing. Do not hesitate to let us know if we can do anything for you to reconsider the decision.
Standard Refund Terms. We believe that 30 days is enough to test the overall performance of our services and make a deliberate decision. Our 30 Days Money-Back Guarantee covers all services within 5,000 API requests.
You are entitled to a full refund if all of the following apply:
- You claim your refund within 30 days of the date of the transaction.
- You do not have your account suspended for any breach of service terms.
- You contact us through our ticketing system stating your username and the reason for your cancellation.
- You have not previously claimed a refund from us under this policy.
Renewals of any services listed are non-refundable.
Note: “Date of the transaction,” for this Refund Policy, means the date of purchase of any product or service, which includes the time MPP GLOBAL processes any renewal following the terms and conditions of the applicable product or service agreement.
We honor all refund requests within 2 (two) business days. Usually, this is done within hours if requested during weekdays but payments may take up to 7 days to appear in your account depending on your bank, credit card or payment method used.
Last updated: Feb 10, 2021
